Web accessibility compliance statement

Date: 23/09/2020

Date of next review: 07/07/2021

RNIB's website has been designed and developed with the needs of people with sight loss and disability in mind. We’ve also taken on board international guidance and best practice on web accessibility.

Web accessibility conformance statement

RNIB is committed to testing and delivering all web content on the website to WCAG 2.1, level A and AA compliance. We have achieved this by testing our web pages and content against the new WCAG 2.1 checkpoints and made changes to ensure we meet the new success criteria. Our site also undergoes user testing by blind and partially sighted people.

The checkpoints we test against are taken from the technical standard Web Content Accessibility Guidelines 2.1 (WCAG), published by the World Wide Web Consortium (W3C). We test using this standard to ensure that we’re meeting their responsibilities under the Equality Act 2010 and the EU Web Accessibility Directive.

We’re always working to make improvements to the accessibility and usability of the website, especially where content and delivery is reliant on third party providers.

The Methodology that RNIB follow is WCAG-EM.

Compliance standards (what we test against)

We try our best to ensure we test with a wide range of technologies, but we can’t commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. We focus on testing with more recent technology, as this enables more security and provides improved accessibility features and accessibility support for users.

Technology we use for testing

We test the website using the following browsers and assistive technology combinations:

  • Microsoft Edge and JAWS 2020 (latest version).
  • Firefox and NVDA (latest version).
  • Chrome with JAWS 2020 (latest version) and NVDA (latest version).
  • Apple iOS – Safari (latest version) on iPhone and iPad with VoiceOver and Magnification.
  • Android – Chrome with Talkback and Magnification.
  • Chrome and Dragon naturally speaking.
  • Windows High contrast mode (Edge and Firefox).
  • In browser magnification up to 400 per cent.
  • Keyboard navigation only.

Third party functionality and services

In some places on our website, we depend on third parties to deliver functionality and services that we cannot perform ourselves. Wherever possible we work with third parties to ensure that the service they provide achieves conformance with WCAG 2.1 Level AA.

We cannot guarantee that all our third party applications and services will always remain accessible and usable due to various updates made by third party suppliers.

If you discover any of our third party services are not usable please email [email protected].

External links

RNIB is not responsible for the content of external websites, nor any accessibility issues that may be present on those websites.

PDF documents

PDF documents may present accessibility challenges to users of assistive technology. We will therefore provide an alternative format alongside with any PDF documents distributed.

Legacy support

While we try to ensure support for older browsers, it is not always possible or feasible to continue this support.

We urge those on legacy systems to upgrade, as this will provide the most optimised and secure browsing experience.


We are committed to the continual improvement of the accessibility of our website. We achieve this by doing the following:

  • Perform regular accessibility audits.
  • Speaking with our customers and incorporating their feedback to improve our services.
  • Keep up with the latest best practices and evolving standards.

Reporting a web accessibility issue

If you experience any accessibility issues while using our website, please let us know by emailing [email protected].

Requesting materials in a different format

If you experience any accessibility issues with any documents found on the RNIB website, please request an alternative format by emailing [email protected].

RNIB’s digital external accessibility services

We can help you improve the accessibility of your website or digital services.

Find out more about our commercial accessibility consultancy services, by contacting us online or calling us on 01733 375 370.