Web accessibility statement

RNIB's website has been designed and developed with the needs of people with sight loss and disability in mind. We’ve also taken on board international guidance and best practice on web accessibility.

Accessibility statement

We’re committed to ensuring everyone can access and use our website on multiple devices. This includes people with sight loss, hearing, mobility and cognitive impairments. If you have any comments and or suggestions about our website, please contact us by emailing [email protected].

Web accessibility conformance statement

RNIB is committed to testing and delivering all content on the website to WCAG 2.0 AA compliance where possible. Our site also undergoes user testing by blind and partially sighted people.

Compliance standards (what we test against)

The checkpoints we test against are taken from the technical standard Web Content Accessibility Guidelines 2.0 (WCAG), published by the World Wide Web Consortium (W3C). We test using this standard to ensure that we’re meeting their responsibilities under the Equality Act 2010 and the EU Web Accessibility Directive.

We’re always working to make improvements to the accessibility and usability of the website, especially where content and delivery is reliant on third party providers.

The Methodology that RNIB follow is WCAG-EM.

Realistic expectations

RNIB aims to conform to WCAG 2.0 Level A and AA, and we will meet as many AAA success criteria as we can.

We have taken this position because W3C does not recommend that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA success criteria for some content.

Technology we use for testing

We try our best to ensure we test with a range of technologies, but we do not have the resources to commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. Our approach is therefore to test the most commonly used combinations, and with more recent technology as newer assistive technologies provide the best accessibility support for the user (see Legacy Support).

We test the website using the following browsers and assistive technology combinations:

  • Dragon naturally speaking

  • Edge chromium & JAWS

  • Firefox and NVDA

  • Chrome with JAWS and NVDA

  • Apple iOS – Safari on iPhone and iPad with Voiceover and Magnification

  • Android – default Chrome browser on a Samsung device with Talkback and Magnification.

  • Windows High contrast mode – Edge and Firefox

  • In browser magnification up to 400%

  • Keyboard navigation only

Third party functionality and services

In some places on our website we depend on 3rd parties to deliver functionality and services that we cannot perform ourselves. Wherever possible we work with 3rd parties to ensure that the service they provide achieves conformance with WCAG 2.0 Level AA.

We cannot guarantee that all our 3rd party applications and services will always remain accessible and usable due to various updates made by 3rd party suppliers.

If you discover any of our 3rd party services are not usable please email [email protected].

External links

RNIB is not responsible for the content of external websites, nor any accessibility issues that may be present on those websites.

PDF documents

PDF documents may present accessibility challenges to users of assistive technology. We will therefore provide an alternative format alongside with any PDF documents distributed.

Legacy support

While we try to ensure support for older browsers, it is not always possible or feasible for continuing this support.

We urge those on legacy systems to upgrade, as this will provide the most optimised and secure browsing experience.


We are committed to the continual improvement of the accessibility of our website. We achieve this by doing the following:

  • Perform regular accessibility audits
  • Speaking with our customers and incorporating their feedback to improve our services
  • Keep up with the latest best practices and evolving standards

Along with many other accessibility advocates, we are moving to compliance with WCAG 2.1 AA and we aim to achieve this by September 2020.

Reporting a web accessibility issue

If you experience any accessibility issues while using our website, please let us know by emailing [email protected].

Requesting materials in a different format

If you experience any accessibility with any documents, please request an alternative format from: [email protected]

RNIB’s digital external accessibility services

We can help you improve the accessibility of your website or digital services.

Find out more about our commercial accessibility consultancy services, by contacting us online or calling us on 01733 375 370.