Jenny Molineux has an eye condition called Reverse Retinitis Pigmentosa and is registered blind. RNIB supported Jenny through her diagnosis, during which Jenny didn’t have access to an ECLO. Her personal experience prompted Jenny to become an ECLO as she knows the huge difference that emotional support can make when you are told you are losing your sight.
ECLOs work alongside health professionals in eye clinics to offer support and advice to blind and partially sighted people on a range of areas. This includes emotional support, independent living, returning to work and benefit entitlements.
RNIB believes that no one should have to face sight loss alone. ECLOs are an important part of RNIB’s Sight Loss Advice Service, which provides practical advice and emotional support over the phone, as well as face to face in eye clinics, for anyone affected by sight loss.
Current statistics (from January 2019) show that 43 per cent of the top 150 NHS Trusts in England have no trained ECLO in place . In hospitals where there are ECLOs, each one provides support to at least 600 patients, plus 200 relatives, each year .
Jenny said: “ECLOs provide such a vital role in breaking down barriers for people with sight loss. A huge barrier is fear. It’s a feeling I personally know well: fear of the unknown and panic about what the future holds for you after your diagnosis. By teaching people new skills and showing them a new way of looking at things, ECLOs empower people to turn their fear into a ‘can do’ attitude.”
Research shows that 1 in 4 people with sight loss leave hospital unsure what condition they have , and that only 17 per cent of people experiencing sight loss in the UK were offered any form of emotional support in relation to their deteriorating vision .
David Clarke, Director of Services at RNIB, said: “When you’ve been diagnosed with a sight condition or experience a sudden change in vision, having someone you can trust to turn to for support and advice can make a huge difference.
“ECLOs, as part of RNIB’s Sight Loss Advice Service, provide vital information, advice and guidance. It is so important that patients receive the support they need, when they need it.”
Eye Clinic Matron Carrie Earnshaw, from the Blackburn and Burnley Hospital Trust, said: “Having an Eye Clinic Liaison Officer is the best way to support patients in our very busy eye clinics at Burnley and Blackburn hospitals. Being diagnosed with an eye condition is often difficult to come to terms with, and Jenny does a fantastic job in helping our patients at what can be an extremely confusing and uncertain time.”
In England ophthalmology is now the largest outpatient speciality by appointment numbers, overtaking trauma and orthopaedics, and continues to be the second largest speciality across the rest of the UK. In 2017/18, there were 8.5 million eye clinic appointments in the UK .
RNIB’s Sight Loss Advice Service gives practical and emotional support to anyone with an eye condition, as well as their family and carers. Our Sight Loss Advice Service is easy to use. You can either choose from a face-to-face appointment with one of our hospital-based ECLOs or speak to a sight loss adviser over the phone via our Helpline. If you’d like to talk to a Sight Loss Adviser please call us on 0303 123 9999.
To donate and help RNIB get an ECLO into every hospital eye department in the UK visit www.rnib.org.uk/jenny
 RNIB (2019), ECLO coverage monitoring, January 2019
 RNIB ECLO management data, 2017/18
 Douglas et al, 2008. Network 1000: Access to information, services and support for people with visual impairment. Visual Impairment Centre for Teaching
 Emerson and Robertson (2011), The Estimated Prevalence of Visual Impairment among People with Learning Disabilities in the UK. RNIB.
 NHS Outpatient Activity Statistics 2017/18
All media enquiries to the RNIB PR team on at [email protected] or 020 7391 2223. For urgent enquiries out-of-hours, please call 07968 482812.
We are the Royal National Institute of Blind People (RNIB).
Every six minutes, someone in the UK begins to lose their sight. RNIB is taking a stand against exclusion, inequality and isolation to create a world without barriers where people with sight loss can lead full lives. A different world where society values blind and partially sighted people not for the disabilities they’ve overcome, but for the people they are. RNIB. See differently.