Sight Loss Advice Service

Our Sight Loss Advice Service can give you practical and emotional support to help you face the future with confidence.

Start using our Sight Loss Advice Service today:

  • Explore the information in this section, ask a question on Sight Advice FAQ or find a sight loss organisation through the Sightline Directory.
  • Speak to a Sight Loss Adviser by calling our Helpline on 0303 123 9999, 8am-8pm on weekdays and 9am-1pm on Saturdays. Choose option 3 from the menu.
  • Say: “Alexa, call RNIB Helpline” to an Alexa-enabled device.
  • Meet with one of our hospital-based Eye Care Liaison Officers (ECLOs also known as Eye Clinic Liaison Officers).
  • We can arrange for interpreting services over the phone, quickly, in over 200 languages, so please don’t hesitate in reaching out to us even if English isn’t your first language.

No question is too big or too small.

Ask Alexa

You can now ask Alexa to call our Helpline without needing to touch your phone, or pairing it to your device. Just say: “Alexa, call RNIB Helpline”. Read more about this new service.

What do Sight Loss Advisers do?

Sight Loss Advisers can change lives by offering vital practical and emotional support to people with sight loss. Alan Atherton spoke to RNIB's Connect Radio about his role as a Sight Loss Adviser. Listen to his interview here.

Mark Griffiths

My wife spoke to a Sight Loss Adviser at RNIB and she was fantastic throughout. She put a lot of things in process. She seemed to understand the right balance of what information I wanted, versus what I didn’t want.

Mark Griffiths