Sight Loss Advice Service
Start using our Sight Loss Advice Service today:
- Explore the information on this page, ask a question on Sight Advice FAQ or find a sight loss organisation through the Sightline Directory.
- Speak to a Sight Loss Adviser by calling our Helpline on 0303 123 9999, 8am-8pm on weekdays and 9am-1pm on Saturdays.
- Say: “Alexa, call RNIB Helpline” to an Alexa-enabled device.
- Meet with one of our hospital-based Eye Clinic Liaison Officers (ECLOs).
Day closure: Friday 27 August 2021
It’s been a challenging 15 months for everyone. We’re proud of our staff who have all worked exceptionally hard to make sure that the needs of blind and partially sighted people haven’t been overlooked in the pandemic.
To say thank you and show our appreciation, we’ve given all RNIB staff an extra day off on Friday 27 August.
As a result, most RNIB services will be closed. Our Helpline will re-open on Saturday 28 August 9am-1pm, will be closed for the bank holiday and re-open on Tuesday 31 August. Access to information will be readily available through our website and over the phone through our Infoline. Essential services, such as our residential care and supported living services, will remain open and those colleagues will be invited to take an alternative day off.
Ask Alexa
You can now ask Alexa to call our Helpline without needing to touch your phone, or pairing it to your device. Just say: “Alexa, call RNIB Helpline”. Read more about this new service.
Coronavirus update
As lockdown eases, we have services and resources to help rebuild any lost confidence and we’re calling on the public and businesses to maintain the space, be patient, be helpful. Please see our coronavirus updates page for the latest information on the ways we can help.
We're here for you
Living Well with Sight Loss courses
You're not alone. Take part in our Living Well with Sight Loss courses by phone or online for people experiencing sight loss, which are also open to family and friends.
You'll connect with other people who know what you're going through, while getting handy tips and helpful advice for living well with sight loss.
Ask a question or find an organisation
Guiding a blind or partially sighted person
What is the best way to guide someone with sight loss? Well, for starters, always introduce yourself first, and ask the person if they would like help. And if they say yes, let them take your arm (don't grab theirs). Read our guide on things to consider when guiding a person with sight loss.
Advice you can trust
Our Sight Loss Advisers receive specialist training on topics related to living with sight loss, and many have personal experience of sight loss themselves.
Sight Loss Advisers are accredited with the Advice Quality Standard, an independent accreditation for organisations giving advice to the general public.
Our Eye Clinic Liaison Officers (ECLOs) undertake the RNIB Eye Clinic Support Studies Course affiliated to City University London. They benefit from continuing professional development (CPD), which enables them to keep abreast of new developments.
ECLOs work within the RNIB ECLO Services Quality Framework and Practice Guidelines.
News from RNIB
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