Sight Loss Advice Service

Start using our Sight Loss Advice Service today:

  • Explore the information on this page, ask a question on Sight Advice FAQ or find a sight loss organisation through the Sightline Directory.
  • Speak to a Sight Loss Adviser by calling our Helpline on 0303 123 9999, 8am-8pm on weekdays and 9am-1pm on Saturdays.
  • Say: “Alexa, call RNIB Helpline” to an Alexa-enabled device.
  • Meet with one of our hospital-based Eye Clinic Liaison Officers (ECLOs).

Ask Alexa

You can now ask Alexa to call our Helpline without needing to touch your phone, or pairing it to your device. Just say: “Alexa, call RNIB Helpline”. Read more about this new service. 

Coronavirus update

As lockdown eases, we have services and resources to help rebuild any lost confidence and we’re calling on the public and businesses to maintain the space, be patient, be helpful. Please see our coronavirus updates page for the latest information on the ways we can help.

We're here for you

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Eye health

Get information about your eye condition, looking after your eyes and registering as sight impaired.
Pension Credit

Sight loss and wellbeing

Whether you're looking for emotional support or straightforward advice, we have the expert answers.

Equality, rights and employment

Know your rights, get advice on finding a new job or help with staying in your current role. 
Employment and Support Allowance

Money, benefits and finance

Find out how to get the financial support you're entitled to and tips for managing your money.

Children, young people and education

We have lots of helpful information for young people and parents of children with vision impairment.

Families and carers

If you're affected by sight loss as a family member, carer or friend, find out the support that is available to you.
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Technology and useful products

Use technology to stay independent, discover the latest innovations and get tech support.

Reading, home and leisure

Learn about the different ways you can continue to enjoy reading, home life and leisure pursuits.

Living Well with Sight Loss courses

You're not alone. Take part in our Living Well with Sight Loss courses by phone or online for people experiencing sight loss, which are also open to family and friends.

You'll connect with other people who know what you're going through, while getting handy tips and helpful advice for living well with sight loss.

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Ask a question or find an organisation

Sight Advice FAQ

Ask your questions about sight loss on the Sight Advice FAQ and get helpful answers.

Sightline Directory

Search our Directory for services and organisations near you that support blind and partially sighted people.

Guiding a blind or partially sighted person

What is the best way to guide someone with sight loss? Well, for starters, always introduce yourself first, and ask the person if they would like help. And if they say yes, let them take your arm (don't grab theirs). Read our guide on things to consider when guiding a person with sight loss.

Advice Quality Standard logo
Advice you can trust

Our Sight Loss Advisers receive specialist training on topics related to living with sight loss, and many have personal experience of sight loss themselves.

Sight Loss Advisers are accredited with the Advice Quality Standard, an independent accreditation for organisations giving advice to the general public.

Our Eye Clinic Liaison Officers (ECLOs) undertake the RNIB Eye Clinic Support Studies Course affiliated to City University London. They benefit from continuing professional development (CPD), which enables them to keep abreast of new developments.

ECLOs work within the RNIB ECLO Services Quality Framework and Practice Guidelines.

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