Start using our Sight Loss Advice Service today:
- Explore the information on this page, ask a question on Sight Advice FAQ or find a sight loss organisation through the Sightline Directory.
- Speak to a Sight Loss Adviser by calling our Helpline on 0303 123 9999, 8am-8pm on weekdays and 9am-1pm on Saturdays.
- Say: “Alexa, call RNIB Helpline” to an Alexa-enabled device.
- Meet with one of our hospital-based Eye Clinic Liaison Officers (ECLOs).
You can now ask Alexa to call our Helpline without needing to touch your phone, or pairing it to your device. Just say: “Alexa, call RNIB Helpline”. Read more about this new service.
As lockdown eases, we have services and resources to help rebuild any lost confidence and we’re calling on the public and businesses to maintain the space, be patient, be helpful. Please see our coronavirus updates page for the latest information on the ways we can help.
Guiding a blind or partially sighted person
What is the best way to guide someone with sight loss? Well, for starters, always introduce yourself first, and ask the person if they would like help. And if they say yes, let them take your arm (don't grab theirs). Read our guide on things to consider when guiding a person with sight loss.
Advice you can trust
Our Sight Loss Advisers receive specialist training on topics related to living with sight loss, and many have personal experience of sight loss themselves.
Sight Loss Advisers are accredited with the Advice Quality Standard, an independent accreditation for organisations giving advice to the general public.
Our Eye Clinic Liaison Officers (ECLOs) undertake the RNIB Eye Clinic Support Studies Course affiliated to City University London. They benefit from continuing professional development (CPD), which enables them to keep abreast of new developments.
ECLOs work within the RNIB ECLO Services Quality Framework and Practice Guidelines.