Our Sight Loss Advice Service can give you practical and emotional support to help you face the future with confidence.
Start using our Sight Loss Advice Service today:
- Explore the information in this section, ask a question on Sight Advice FAQ or find a sight loss organisation through the Sightline Directory.
- Speak to a Sight Loss Adviser by calling our Helpline on 0303 123 9999, 8am-8pm on weekdays and 9am-1pm on Saturdays. Choose option 3 from the menu.
- Say: “Alexa, call RNIB Helpline” to an Alexa-enabled device.
- Meet with one of our hospital-based Eye Clinic Liaison Officers (ECLOs).
- We can arrange for interpreting services over the phone, quickly, in over 200 languages, so please don’t hesitate in reaching out to us even if English isn’t your first language.
No question is too big or too small.
You can now ask Alexa to call our Helpline without needing to touch your phone, or pairing it to your device. Just say: “Alexa, call RNIB Helpline”. Read more about this new service.
My wife spoke to a Sight Loss Advisor at RNIB and she was fantastic throughout. She put a lot of things in process. She seemed to understand the right balance of what information I wanted, versus what I didn’t want.
Guiding a blind or partially sighted person
What is the best way to guide someone with sight loss? Well, for starters, always introduce yourself first, and ask the person if they would like help. And if they say yes, let them take your arm (don't grab theirs). Read our guide on things to consider when guiding a person with sight loss.
Advice you can trust
Our Sight Loss Advisers receive specialist training on topics related to living with sight loss, and many have personal experience of sight loss themselves.
Sight Loss Advisers are accredited with the Advice Quality Standard, an independent accreditation for organisations giving advice to the general public.
Our Eye Clinic Liaison Officers (ECLOs) undertake the RNIB Eye Clinic Support Studies Course affiliated to City University London. They benefit from continuing professional development (CPD), which enables them to keep abreast of new developments.
ECLOs work within the RNIB ECLO Services Quality Framework and Practice Guidelines.