During this time, everyone is feeling the emotional pressure of this unprecedented situation. However you are feeling, we want you to know that we are here for you.

We know that many people are finding this time difficult and we want you know that it's okay not to always feel okay. Everyone is experiencing feelings of anxiety and, if you have sight loss, you may feel more susceptible to these emotions as your normal coping mechanisms have been disrupted. Below is a list of different ways we can be there for you during this time:

Our Helpline is open

In addition to the usual advice and support about anything to do with living with sight loss, our Helpline team can offer further support to anyone with sight loss who becomes isolated or is concerned about accessing information, products or services. Our team of advisers can help to connect you to sources of local support and find solutions for anyone who calls us. You can call the RNIB Helpline on 0303 123 9999 or email [email protected]. It’s now open on weekdays (from 8am-8pm) and on Saturdays (9am-1pm).

Mental Wellbeing Check-in

If you are struggling with your mental wellbeing, you can get a free Mental Wellbeing Check-in over the phone with a BACP-registered counsellor with sight loss experience. In an hour-long call with a counsellor, you can share your feelings, explore coping strategies and any further support needs. 

You can register for a one-off session by completing our referral form.

Connect with others online or by phone

You are not alone in how you’re feeling and talking to people who are going through similar situations can offer reassurance and comfort. If you’d like to connect with others via telephone, we can help through our befriending Talk and Support service, just contact the RNIB Helpline to sign up. You can also join our popular regional Facebook groups where many people are connecting with each other, sharing local information, useful hints and tips and interesting things they have been up to.

Eye Clinic Liaison Officers

Since the outbreak of coronavirus, the whole world has been focussed on problems and fears which surround it, but we know that this doesn’t mean that your other concerns, including those around sight loss, have disappeared. Where hospital eye care services are currently affected, some of our Eye Clinic Liaison Officer (ECLO) service may be delivered by telephone. So, if you are an eye clinic patient, you can continue to access practical and emotional support from our ECLOs.

Recently diagnosed with sight loss

If you've been recently diagnosed with sight loss, it is completely normal to be experiencing feelings of isolation and anxiety. These emotions will only be heightened due to the current situation. So, if you're struggling, it is really important that you know you can call our Helpline and ask for help in coming to terms with your sight loss.