Store visits (appointment only)

In order to help you with your queries and reduce any waiting times, you'll need to make an appointment. We're available from:

We no longer provide plastic carrier bags in-store, please remember to bring a bag-for-life with you. From December 2021, we will have RNIB branded canvas tote bags available for purchase should you need an additional bag.

If you have any questions on how to book, please call the Helpline on 0303 123 9999 or  download and read our FAQs. When you arrive for your appointment you will need to report to reception before entering the store.

Our Products for Life stores and display locations give you the opportunity to view and try products from our catalogue before you buy. We can provide guidance and instructions for use and set up items so they're ready to use when you get home.

Our stores carry some stock and we advise you contact us before visiting to check we have the products you wish to see, and stock of those you wish to purchase.

For items not in stock, or when visiting a display-only location, our staff and volunteers will be happy to help you contact our Helpline or place an order via our Online Shop.

Have a look in the new London shop

Phone and video call appointments

Our online booking system is available for you to book a 30 minute phone session with one of our Product Coordinators – Andrew, Derek, John or Louise. We're able to offer you a video session if you have access to Microsoft Teams or a session over the phone. 

In the notes field of the booking form please include details of the products you would like to learn more about. Whilst we’re offering phone and video calls only, simply see who is available at a time that suits. Alternatively you can contact our Helpline on 0303 123 9999 who’ll be happy to make the booking on your behalf.

Calling our London store  

  • Monday: seven appointments available, starting at 9.30am (sessions with Andrew or John). Book your appointment.

Calling our Edinburgh store

  • Tuesday or Thursday: seven appointments available each day, starting at 9.30am (sessions with Derek). Book your appointment.

Calling our Belfast store

  • Tuesday: six appointments available each day, starting at 9.30am (sessions with Louise). Book your appointment.

Store locations


Our London store is a five to 10-minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.

Address: 105 Judd Street, London, WC1H 9NE
Opening hours: Monday to Friday, 9.30am – 4pm 
Phone: 0208 154 7680
Contact: Andrew Palmer, Product Coordinator
Email: Andrew.P[email protected]


Address: 12-14 Hillside Crescent, Edinburgh, EH7 5EA
Opening hours: Tuesday and Thursday, 9.30am – 4pm 
Phone: 0131 652 3140
Email: [email protected]


Please note the Belfast store will be closed from 8 to 22 November.

Address: Victoria House, 15-17 Gloucester Street, Belfast, County Antrim, BT1 4LS
Opening hours: Tuesday, 9.30am – 4pm 
Phone: 028 9032 9373
Email: [email protected]

To find out what we’re up to and hear about the latest products and RNIB services, you can: