Raising concerns and complaints

NHS England successfully treats hundreds of thousands of people with eye conditions every year. Even so, occasionally, blind or partially sighted people, and people at risk of sight loss, find it difficult to get the information or timely treatment they need, or are just not treated well.

If you find yourself in this situation, RNIB has written a self-help toolkit to help you get your voice heard – explaining the process, who’s responsible for what, and details of organisations that can help.

The Toolkit is available in both accessible PDF and Word versions: