Essential supermarket information and updates

Photo of an aisle in a supermarket

Accessing food and groceries in the UK can present a challenge, particularly if you are blind or partially sighted.

Since the start of the coronavirus pandemic in the UK, supermarkets have asked people to shop differently and the major chains have adapted their online services to try and meet demand. These are detailed below.

On the Sight Advice FAQ website, a resource for blind and partially sighted people supported by RNIB, there is a range of useful information on a variety of subjects including how to arrange shopping deliveries and how to get essential food supplies if you are struggling financially. We have also put together information we've found online about what different supermarkets are doing to help disabled customers.

RNIB has worked closely with Defra (Department for Environment, Food and Rural Affairs) to create priority online delivery slots from two major supermarkets which are available to eligible callers through our Helpline. The scheme is only available in England, there are other options available to those who live in Wales, Scotland and Northern Ireland. Please contact the RNIB Helpline for further details about the referral scheme on 0303 123 9999.

Also, there is a new delivery service – called Food Shop – which has dedicated support for shoppers with sight loss and can reach most of the UK’s population. Read for more information.

Listed below is more key information and links to specific supermarkets detailing some of the services they offer: