RNIB Helpline Admin Volunteer
About this opportunity
Opportunity ID
Opportunity type
Description
Are you looking for an admin volunteer role which helps to make a positive impact on people living with sight loss? As a Helpline Admin volunteer, you will use your excellent administration skills to make a positive impact and a genuine difference to those seeking help from RNIB by acting on requests to the Helpline email mailbox. These requests can include:
• Printing and mailing factsheets, letters and booklets to customers.
• Monitoring envelope, booklet and sundry levels and order replacement supplies accordingly.
• Sorting the Helpline post received into the Peterborough office and scanning applications for the RNIB’s Talking Books services
• Converting documents using Word into an acceptable format for conversion to braille or audio and update customer records on a CRM system.
We're looking for volunteers who are available sometime during weekdays for a either half a day or a couple of half days. The role is based in RNIB’s Peterborough office.
This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.
How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.
How often will I be needed?
- 4 Hours per Week
Key requirements
- This opportunity requires 1 reference.
Location
Region
- East of England
Additional location information
-
RNIB, Northminster House, Northminster, Peterborough, PE1 1YN
Who this opportunity will suit
Minimum age
- You must be at least 16 years old to apply
What skills and experience are needed?
- Excellent admin and customer care skills. A methodical and organised approach and able to pay attention to detail.