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RNIB Helpline Admin Volunteer

About this opportunity

Opportunity ID

OPP-100293

Opportunity type

Administration

Description

Are you looking for an admin volunteer role which helps to make a positive impact on people living with sight loss? As a Helpline Admin volunteer, you will use your excellent administration skills to make a positive impact and a genuine difference to those seeking help from RNIB by acting on requests to the Helpline email mailbox. These requests can include:


• Printing and mailing factsheets, letters and booklets to customers.
• Monitoring envelope, booklet and sundry levels and order replacement supplies accordingly.
• Sorting the Helpline post received into the Peterborough office and scanning applications for the RNIB’s Talking Books services
• Converting documents using Word into an acceptable format for conversion to braille or audio and update customer records on a CRM system.


We're looking for volunteers who are available sometime during weekdays for a either half a day or a couple of half days. The role is based in RNIB’s Peterborough office.


This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.


How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.

How often will I be needed?

  • 4 Hours per Week

Key requirements

  • This opportunity requires 1 reference.

Location

Region

  • East of England

Additional location information

  • RNIB, Northminster House, Northminster, Peterborough, PE1 1YN

Who this opportunity will suit

Minimum age

  • You must be at least 16 years old to apply

What skills and experience are needed?

  • Excellent admin and customer care skills. A methodical and organised approach and able to pay attention to detail.
Apply now