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RNIB responds to the Covid-19 situation

In this time of uncertainty with regard to coronavirus, RNIB is putting the welfare of its customers, volunteers and employees first and is following the UK Government’s advice.

Naturally, we will continue to assess and monitor our plans and will continue to closely follow the guidance of the government and local authorities in all of our locations.

As a consequence, we are sorry to say, we have suspended most face-to-face activities, including groups and events, until further notice. In the meantime, we will offer telephone and online alternatives where possible. 


At present we are monitoring the situation and following government advice. If you are planning to attend a course, please check the course calendar to ensure it is still going ahead before travelling. We will also contact participants individually to let them know of any courses that are cancelled. 

If a particular RNIB course is cancelled, we will offer you a place on a telephone-based course so you can get the support you need from your home.

Please call the RNIB Helpline on 0303 123 9999 to book onto a phone-based course or use the course calendar.


To check if an event is going ahead, please contact the event’s organiser as listed on our events calendar before travelling. For RNIB events, we will also contact registered participants individually to let them know of any cancellation. 

Schools and colleges

In line with UK Government advice, our schools and colleges remain open at this time. 

If you are visiting one of our schools, you will be required to use the alcohol hand gels offered and follow local staff guidance in order to enter the site. 

Residential care homes

RNIB is following the UK Government advice on COVID-19: residential care, supported living and home care guidance for RNIB Kathleen Chambers House, RNIB Wavertree House and RNIB Tate House.

In addition, we are taking the following precautions:

  • To protect our residents, we are restricting visitors to immediate family and visits are limited to personal rooms.
  • We are replacing activities run by external contractors with activities run by staff and volunteers to reduce the risk of cross-infection between residential homes.
  • Activities to potentially crowded public areas – e.g. shopping centres – will be replaced with activities to less crowded areas. 

RNIB Products for Life stores

Our Products for Life Stores are now closed. Please order items online at or contact our Helpline on 0303 123 9999 for support and advice and to order items over the phone.