Eye Clinic Support Service, Scotland

If you're worried about your vision, RNIB Scotland's Eye Care Liaison Officers (ECLOs also known as Eye Clinic Liaison Officers) are here for you. 

Whatever eye condition or needs you may have, you’re not alone. RNIB Scotland and other partner organisations provide ECLO services in hospitals across Scotland, working with NHS and Health and Social Care Partnerships to help people living with sight loss.

With an ECLO's expert guidance you can:

  • Maintain your independence

  • Better understand your eye condition and treatment

  • Apply for benefits and concessions

  • Do the things you need to stay in employment, education or take up new opportunities

  • Continue to enjoy leisure activities, like reading

  • Understand the CVI and registration process

  • Access services both locally and nationally which can help support you.

Our ECLOs give you the opportunity to discuss your sight diagnosis and access information about the things which are important to you. Our service provides support for children and adults, patients, family members and carers.

Contact a RNIB ECLO in your area

For further information, or to contact your local ECLO, please contact the RNIB Helpline on 0303 123 9999, or find information on our RNIB Sight Line Directory

For eye-care professionals

RNIB Scotland's ECLO service works with professionals in the eye health field, NHS Scotland Clinical Teams and in Health and Social Care Partnerships across Scotland.  

ECLOs work closely with medical and nursing staff in the eye clinic and the sensory team in social services. They provide those recently diagnosed with an eye condition with the practical and emotional support which they need to understand their diagnosis, come to terms with their sight loss and maintain their independence.

Most importantly, ECLOs have the time to dedicate to patients following consultation, so that they can discuss the impact the condition may have on their life.

All RNIB ECLOs are endorsed by the UK Ophthalmology Alliance (UKOA) and the Royal College of Ophthalmologists (RCOphth). Qualified ECLOs have attended the Eye Clinic Support Studies Course delivered by RNIB and City University, London, which is a recognised qualification by the UKOA, and adhere to the RNIB Quality Framework for ECLO services.

If you would like to find out more about RNIB's ECLO services in Scotland, please contact Ruth Morrell, ECLO Service Manager, North Scotland on [email protected], or Rosemary Cameron, ECLO Service Manager, South Scotland on [email protected]

Other help and support

Living Well with Sight Loss courses and phone groups

Our free and informal Living Well with Sight Loss courses aim to help you increase your independence, boost your confidence and connect with others to share experiences. “Everybody looked a bit nervous but we soon got to know each other and then went on to learn lots of ways of how to cope with sight loss –  it's definitely the best thing I've ever done,” said recent participant, Hazel Kelly from Edinburgh.

Need to talk

Our Need to Talk service offers additional counselling support for people living in Dumfries and Galloway, Ayrshire, Lochaber, Skye and Lochalsh, Arran and Cumbrae, Argyll and Bute and the Western Isles.

Learn more about this service