How we produce our eye condition information

We are committed to providing the highest quality eye condition information and are proud to have the PIF TICK certification. Being certified with the PIF TICK quality mark shows that our eye condition information is evidence-based and meets the needs of our audiences.

We follow strict processes to make sure our eye condition information is produced and reviewed in line with the PIF TICK criteria:

• Our information is created using a consistent and documented process
• Our staff are trained and supported to produce high-quality information
• Our information meets an identified audience need
• Our information is based on reliable, up to date evidence. You can request references for any of our eye condition booklets or factsheets by emailing [email protected].
• People living with eye conditions are involved in the development of our information
• Our information is written in a way that is easy for patients to understand
• Our information is checked by medical professionals
• Our information is accessible to people with sight loss
• Users of our information can give feedback on our information
• Our information is reviewed at least every 3 years. Review dates can be found at the end of each eye condition booklet and factsheet.
• The impact of our information is measured

To find out more, visit the PIF TICK website.

How you can help us produce information

We want to ensure that our eye condition information is as useful as possible to you. That’s why we involve people with eye conditions to give us input on how easy it is to understand, whether there is anything missing or suggestions for other improvements we could make. This helps us ensure our information is clear and relevant to people’s experiences.

If you would like to support us by reading and reviewing our eye condition information, please contact us at [email protected]. You don’t need any specialist training or knowledge, just that you live in the UK and can use your personal experience of an eye condition to comment on our information. We’re keen to have a diverse representation and would welcome hearing from people from all backgrounds and communities.

Using AI (artificial intelligence)

We do not use AI to generate our eye condition content.

However, the Eye Health Information team sometimes use AI tools to help simplify language or check that content meets our target reading age of 9-11 years. This helps to ensure our content is accessible to as many people as possible. The tools we use include:

• Hemingway Editor and the NHS Document Readability Tool for readability checks
• Microsoft Copilot for suggesting alternative wording or phrasing for sentences.

When we use AI for these purposes, humans always review the suggestions and check that it conveys the right meaning. The creation of our eye condition information always remains human-led, and every piece of information is written and approved by a person. To check the content for accuracy, our process includes reviews from:

• people with a condition affecting their sight
• medical and healthcare professionals who volunteer to check content
• our internal teams

We also make sure that no private, sensitive or confidential information is uploaded to AI tools.

RNIB is not a medical organisation, therefore we can only provide general information that is not intended to be a substitute for a proper medical assessment.

Our information is not intended to be used for individual cases. If you have a specific question about your eye condition, we recommend that you consult an eye care professional.

RNIB has tried to ensure that the contents of these pages are accurate. However, RNIB will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on any information do so at their own risk. RNIB does not represent or warrant that the information accessible via the website is accurate, complete, or up to date.

The information contained on the website was correct at the time of writing. However, due to research and medical advances, the content may not be completely up to date.