How to log complaints about audio description
Ofcom Code on Television Access Services sets targets for the audio-description that broadcasters in the UK are required to provide under the Communications Act 2003.
Currently, the legislation requiring broadcasters to provide audio description does not extend to video-on-demand services, and we encourage users of audio description to reach out to the on-demand programme service providers, to let them know of the need and significance for this service.
If you'd like to submit a complaint to the broadcasters or even share feedback on the audio description delivered on a channel, you can do so using one of the following tools:
BBC
- Call 03700 100 222
- Complete their online form
ITV
- Call 0844 881 4150
- Email [email protected]
Channel 4
- Call 0345 076 0191
- Complete their online form
Netflix
- ‘Live Chat or Call Us’ links on this page.
You can use these channels to log complaints regarding the lack of audio description on Netflix content or troubleshoot playback issues.
Amazon Prime Video
- Email [email protected]
The list of films and TV Programmes with audio description on Amazon Prime Video is available on their website.
Apple+
Complete their online form.
Five
- 03457 050 505
- [email protected]
Sky channels
- 0800 151 2747
- [email protected]
BT TV
- 0800 800 150
- contact Live chat
Escalate complaints to Ofcom
You can also escalate complaints about audio description to Ofcom. You must log your complaint with the relevant broadcaster first and only contact Ofcom if you are dissatisfied with their final response.
Complaints can be made by contacting their Customer Contact Team
- [email protected]
- 0300 123 3333 or 020 7981 3040
Figures on the current provision of access features on streaming services are available on the Ofcom website.
Logging complaints with RNIB
Please email [email protected] or call our helpline on 0303 123 9999.
