How to log complaints about audio description

Post date: 
Friday, 13 March 2020
Category: 
TV, Film, Video Games and Audio Description
Remote control in the foreground pointing at a blurred TV screen

Ofcom Code on Television Access Services sets targets for the audio-description that broadcasters in the UK are required to provide under the Communications Act 2003.

Currently, the legislation requiring broadcasters to provide audio description does not extend to video-on-demand services, and we encourage users of audio description to reach out to the on-demand programme service providers, to let them know of the need and significance for this service.

If you'd like to submit a complaint to the broadcasters or even share feedback on the audio description delivered on a channel, you can do so using one of the following tools:

BBC

ITV 

Channel 4

Netflix

You can use these channels to log complaints regarding the lack of audio description on Netflix content or troubleshoot playback issues.

Amazon Prime Video

The list of films and TV Programmes with audio description on Amazon Prime Video is available on their website. 

Apple+

Complete their online form.

Five 

Sky channels 

BT TV 

Escalate complaints to Ofcom

You can also escalate complaints about audio description to Ofcom. You must log your complaint with the relevant broadcaster first and only contact Ofcom if you are dissatisfied with their final response.

Complaints can be made by contacting their Customer Contact Team

Figures on the current provision of access features on streaming services are available on the Ofcom website.

Logging complaints with RNIB

Please email [email protected] or call our helpline on 0303 123 9999.