How Tech for Life volunteers are supporting customers during lockdown

Did you know that during lockdown, Technology for Life volunteers have been helping blind and partially sighted customers with their tech?

Older woman with short grey hair and dark glasses sitting on her balcony using a tablet

Volunteers that normally visit people with sight loss in their homes are still supporting customers remotely over the phone. We even have some volunteers who are everyday users of access technology who have been providing training and helping with more specific or complicated queries.

We call these volunteers Remote Tech and the great thing about them is that they can do this from home and help customers all over the UK.  Like all of our Technology for Life volunteers, the support they give is invaluable to our customers with sight loss.

But don't just take our word for it, here is some recent feedback from a happy customer:

“He is a stellar teacher, very articulate, easy to understand, and very well versed with the applications he teaches. He was spot on with understanding my requirements in terms of what I need to do with the apps; he went the extra mile and gave in-depth knowledge, rather than just peripheral information. He was extremely patient and happy to go over things again, until I grasped them. I found that he went over and beyond to help, gave his time selflessly and spent his free time on anything new I wished to learn."

When thinking back over the last year, our Tech for Life volunteers said “helping someone set up and use technology” and “supporting customers remotely despite the coronavirus pandemic” were particularly high moments that stood out in their volunteering experience.

If you'd like to make a difference and help unlock the power of technology for people with sight loss apply to become a tech volunteer

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