Involving volunteers extends the reach of our service and helps us to equip blind and partially sighted people to be able to live the life they want to lead.

So it is important we are able to understand what the volunteering experience is like and how our volunteers feel about their roles and involvement with RNIB. This is especially important at a time when volunteering has changed for many and our 2020 report shows how volunteers and volunteer managers feel about their overall experience in 2020.

You can download a copy of the 2020 report summary on PDF.

As a reference, a copy of the 2019 volunteering experience report is also available as a word file. 

A massive thank you to everyone who completed our volunteer surveys and shared their feedback on what it's really like to volunteer for RNIB, we really appreciate it. 

Highlights of the 2020 volunteering experience report

  • RNIB’s Volunteering team has asked volunteer managers how involving volunteers supported their team during 2020. Many told us volunteers increased team capacity and allowed them to provide additional support and services for customers. Others shared that involving volunteers with lived experience allowed for more positive engagement with customers, as well as providing opportunities for volunteers to influence RNIB’s work.
  • 93 per cent of respondents would recommend volunteering with RNIB (4 per cent increase from 2019).
  • 85 per cent of respondents agree RNIB is a great place to volunteer (8 per cent increase from 2019).
  • 92 per cent of respondents agree that they are making a difference in the lives of others by volunteering (11 per cent increase from 2019).
  • 84 per cent of respondents agree that they feel supported in their role (7 per cent increase from 2019).
  • Through volunteering with RNIB, 89 per cent of respondents gain satisfaction from contributing to society and / or helping people and 61 per cent report learning more about people’s experiences of living with sight loss.
  • The volunteer news update is the most common communication method used by volunteers, followed by communication with their volunteer manager. This includes one to one contact by email, post, phone call or text as well as online group sessions.
  • 67 per cent of respondents are regularly in touch with their volunteer manager about how they’re getting on in their role (14 per cent increase from 2019).