Information and guidance for eye clinic staff

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We want to raise standards and improve the quality of information and support provided to those newly diagnosed or living with sight loss and their families, friends and carers. You are key to helping blind and partially sighted people to come to terms with their condition and helping to improve their quality of life.

Certification and Registration

The importance of Certification and its difference to Registration can be confusing. Download our helpful guidance to understand the differences and learn about the impact it can make to your patients.

Changes to Certificate of Vision Impairment (CVI) form in England

The new CVI form is simpler, easier for patients to understand, and easier for staff to complete, and there are no longer separate forms for adults and children. The revised CVI form also provides more information where patients can obtain further advice and support. The information from the form will be used to examine the causes of sight loss helping to prevent others losing their sight; and can also be used to identify any patterns in certain eye conditions and help with planning services. Read the FAQs for professionals.

Quality standards and guidance

Good practice guidelines for ECLOs

The following good practice guidelines for Eye Clinic Liaison Officers (ECLOs) have been developed to support ECLOs to deliver consistent and good quality support:

People with learning disabilities

Children, young people and families

Integration into the Eye Clinic

Good Practice Guide on Glaucoma

Good Practice Guide on dementia

Good Practice Guide on Employment

Certification and Registration

Good Practice Guide on Strokes

Quality standard for people with sight loss and dementia in an ophthalmology department

The Royal College of Ophthalmologists and the VISION 2020 UK Dementia and Sight Loss Committee have developed a quality standard to help eye clinics and ophthalmology departments provide high quality care for patients with dementia. 

ECLO Referral Guidelines

These referral guidelines have been designed for ECLO's to share with medical professionals, clinical staff, GPs, Optometrists and Nurses (but not clients / service users) to spread the word about who might benefit from a referral to the ECLO service.   There is a A4 leaflet (double sided), A3 poster and there is space on the leaflet for the ECLO to add their contact details. 

Departmental training

Sight Loss Advisers, ECLO's and VSS  are sometimes asked to provide training for Eye Department or hospital staff, or speak at Clinical Governance / Audit meetings. The below document is designed to support you in delivering this by offering ideas and possible content to get you started and includes suggestions of where to find the information you need.

Practice guidance, quality frameworks and assessment tools for eye clinic support services

ECLO and other Sight Loss Advisers

This document defines the core activities and associated standards for ECLO and other Sight Loss Advisers who hold the Eye clinic support studies course certificate.
Summary and assessment tool:
This document provides a summary of the essential and desirable criteria for the six quality requirements.  

Eye clinic support service providers

This document defines essential and desirable standards for other eye clinic support service providers, such as a sessional adviser (e.g. an ophthalmic nurse or rehabilitation worker) who provides a patient support role one day per week, or a team of volunteers that staff a help desk.
Summary and assessment tool:
This document provides a summary of the essential and desirable criteria for the six quality requirements.  

Information on the Low Vision Services Assessment Framework

The Low Vision Services Assessment Framework is a tool provided by RNIB for assessing the quality of care offered by providers of low vision services. This framework was originally commissioned from Cardiff University and partners as part of The Low Vision Service Model Evaluation (LOVSME) project, and has been adapted and streamlined by colleagues at RNIB and Action for Blind People.
This tool is designed to be used by providers of all types of low vision services to enable them to demonstrate the value and worth of their service and to promote discussion about whether and where there are areas for improvement and how this might be achieved.

Are you looking to set up a sight loss adviser service in your area? 

Eye departments across the UK are increasingly seeing the benefit of having a sight loss adviser, also known as an ECLO (Eye Clinic Liaison Officer) as part of a core service provision for patients. Find out more about setting up a service in your area.

NB Online

NB Online is our specialist area of the RNIB website, which offers you the latest news, views and developments for eye health and sight loss professionals. You can subscribe and receive our regular free e-alert and we'll tell you when we update our content online so you don't miss out. 
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