Many people who haven't interacted with anyone with sight loss before often feel worried about saying or doing the wrong thing, it's perfectly normal to feel slightly apprehensive. 

It simply means that you are wanting to be helpful and not get anything wrong. But sight loss doesn't need to cause any awkwardness; we are all people, we just all see things differently. We've created a few top tips to help you answer your concerns: 

Portrait photos of eight different people with sight loss
  • Be aware – not all blind and partially sighted people “look blind” (wear dark glasses, use a cane or a guide dog), so be mindful that it may not always be obvious.
  • Introduce yourself – if you think that someone needs help, just introduce yourself – a simple: “Hi I’m Steve, is there anything I can assist you with?” can go a long way.
  • Don’t make assumptions – if someone does need help, let them tell you what they need – don’t assume they’re trying to cross the road when they’re actually wanting directions. Just ask.
  • Guiding – if someone usually requires “traditional” guiding, have an open conversation about safe alternatives.
  • Talk naturally – don’t be afraid of using “visual language” like “nice to see you” – just relax and be yourself – you’ll feel awkward if you try to censure yourself.
  • Use verbal communication – saying “Go over there” while pointing means very little to someone who can’t see where “there” is. Try and be specific, for example “Your glass is at 2 o’clock”, or “The card machine is above your right hand”.
  • Social distancing – people living with sight loss will find it difficult to maintain social distancing, so keep this in mind when you’re interacting with them.
  • Sight loss is a spectrum – we all see differently, so get to know the people you’re interacting with; some might need help reading things, while others just want guiding – for those with very low vision, you may need to say when you’re leaving so they know you’ve not just gone quiet! Remember, we’re all individuals.

Download our Helping you to help others guide with our Top Tips and insight into eye conditions.

More ways to assist people with sight loss

Guiding someone with sight loss

Our guide offers practical advice and information that will help you feel confident about guiding people with sight loss.

Volunteer for us

Find out about the benefits of volunteering for RNIB.

RNIB Connect

We have a range of services that connect, empower and support people with sight loss. Raising awareness of these to someone with sight loss can make a big difference.

Support with technology

Our Technology for Life Resource Hub provides great guides, information and tips on getting confident with technology.

Be My Eyes

This app connects blind and partially sighted people with sighted volunteers through a live video call. Find out more on becoming a volunteer and spread the word about the service.


With your support we can reach more blind and partially sighted people and face the future with confidence together. Take a look at our fundraising opportunities.