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We have lots of useful resources and guidance available to support you during your time as a volunteer as well as opportunities for our volunteers to connect with each other.

Your volunteer induction

Welcome to volunteering with RNIB! Now that you’ve been successfully recruited to a role, we’ll send you a welcome pack to introduce you to our organisation and our customers. You will also receive your essential volunteer training, which includes three workbooks and instructions to complete safeguarding training. This will give you the opportunity to understand what to expect when volunteering with us.

Your volunteer manager will introduce and explain your new role to you when you start. During this induction, you’ll learn the practical parts of your role including what you’ll be doing, where and when as well as who your main contacts will be.

Have a read through our Understanding Sight Loss Workbook by clicking on the link below:

Essential training for you

We want to make sure that you’re well prepared for your volunteering role and have a good understanding of important policies and procedures. All volunteers must complete essential training during your induction and refresher training every two years. These cover safeguarding, data protection, health and safety, and diversity and inclusion. This essential training will help you carry out your role with confidence. 

We recognise that you’re sharing your time, skills and experience with RNIB therefore we want to make this training easy to access and available in a variety of formats so that it’s an accessible and inclusive experience. You’ll complete essential training as part of your induction and then we’ll be in touch to arrange your refresher training. Your volunteer manager will support you along the way.


RNIB is committed to safeguarding everyone who uses our services or comes into contact with us. Safeguarding is integral to all our work, therefore it’s important for all volunteers to be familiar with our safeguarding policies and procedures.

Please read our Safeguarding FAQs document to find out more about our safeguarding training, policies and procedures.

Essential policies and procedures for you

In your welcome pack, there’s a link to our online policy site where you can view all of our policies. We’ve included our essential policies for volunteers below. When we update our policies, we’ll let you know in the regular Volunteer News.

Support for you

Every volunteer has a volunteer manager who will be your main point of contact and support throughout your volunteering relationship with RNIB. 

Your volunteer manager will support you from the point of recruitment and will provide you with an induction, ongoing support and development as required in your role.

As a volunteer with RNIB, you’ll be able to access the Employee and Volunteer Assistance Programme (EVAP) for additional support. It’s an independent, free and confidential service available 24 hours a day, seven days a week to all RNIB staff and volunteers, which is provided by Health Assured Ltd. For more information about this programme, please speak with your volunteer manager or contact the Volunteering team at [email protected] or 0303 123 9999 (option 4).

Read more about looking after your wellbeing by visiting our page here: Five ways to wellbeing.

Development opportunities for you

We want you to feel confident and well informed in your role. We offer some additional development opportunities for some of our roles and will be expanding this offer over time. 

We have training that can be attended as part of a group of staff and volunteers; training that can be delivered by your volunteer and even online learning. Some of the modules developed for volunteer managers to deliver to you include customer service, eye health and sighted guiding, public speaking and facilitation skills. Your volunteer manager can tell you more about the training and development opportunities available.


Topaz is our online volunteer management system. Volunteer managers have access to this so that we can keep your contact details and information about your volunteering with us secure.

  • If you're unsure of what your login is, please email [email protected] to ask for a password refresh.

Login to Topaz

The Volunteering team are here to help with your questions, please email [email protected] or call us on 0303 123 9999 (option 4, then option 2).