Online today volunteer using a computer

We have lots of useful resources and guidance available to support you during your time as a volunteer as well as opportunities for our volunteers to connect with each other.

Your volunteer induction

Once you’ve been matched with a role we’ll send you a welcome pack to introduce you to our organisation and our customers. This contains an Understanding Sight Loss Workbook and videos from our customers sharing their sight loss experiences as well as videos from some of our volunteers. This will give you the opportunity to understand what to expect when volunteering with us.

Your volunteer manager will introduce and explain your new role to you when you start. During this induction you’ll learn the practical parts of your role such as what you’ll be doing, where and when as well as who your main contacts will be.

Have a read through our Understanding Sight Loss Workbook by clicking on the link below.

Compliance training

Every new volunteer and staff member is expected to complete our compliance training modules. These cover safeguarding and data protection.

Safeguarding training

Please read our Safeguarding FAQs document to find out more about our Safeguarding training.

Privacy and security basics training

It’s vital that everyone at RNIB, including our volunteers, know how to work with and protect people’s data, and what to do if something goes wrong. That's why we're asking all our volunteers to complete privacy and security training.

Policies and procedures

In your welcome pack there will be a link to our ShareSite where you can view all of our policies. We’ve also saved our policies related to volunteering below. When we update our policies we’ll let you know in our volunteer news updates.

Volunteer training and development

We understand that you’ll feel more confident in your role if you’ve been well informed about what to do and how to do it. A lot of roles require specific training which will be arranged by your team. If you’d like to find out more about what training you can expect in your role, please contact your volunteer manager.

We have other development and learning opportunities that you can access during your time as an RNIB volunteer. You might find this to be suitable at the beginning of your role or you might like to attend once you’re more settled and interested in developing your skills further. We have training that can be attended as part of a group of staff and volunteers, training that can be delivered by your volunteer manager, and even online learning. Some examples of training that you can attend are: presentation skills, improving your listening skills, and sighted guiding. If you’d like to find out more please contact your volunteer manager.


Topaz is our online volunteering database. Volunteer managers have access to this so that we can keep your contact details and information about your volunteering with us secure. You can log in to Topaz to check your details are up to date and can claim your expenses.

Login to Topaz

If you have any questions and would like to get in touch, please email [email protected] or call our Volunteering and Resourcing team on 01733 375450.