All healthcare information should be accessible. We need your feedback: Ansley's blog

Post date: 
Wednesday, 26 August 2020
Category: 
Wales
Ansley holding up a cup of tea

Have you ever had to ask a friend, neighbour, carer or your child to read your hospital test results or appointment letter?

Or asked for details of a health appointment to be sent to you in the format you need, only to receive it as a letter you can’t read? 

We often hear from blind and partially sighted people who tell us that they find it difficult or impossible to read crucial health information themselves. I have even spoken to someone who had to ask a stranger to fill in a medical information form as the health service wouldn’t provide her with the format she needed.

Accessible information isn’t just a ‘nice-to-have’ or a privilege – it’s a right. Healthcare services are required to provide you the information you need in the format that best suits you.  

We want to hear about how your local health services communicate with you, and if you are receiving important information, such as details about upcoming appointments, medication or test results in a way that is accessible for you.

We are also interested in hearing about your experiences during the current pandemic, including whether you were able to access public health information in a format that met your needs.

Your feedback will give us a better understanding of your experiences, both good and bad. This will help us to campaign for improvements to services and raise awareness of the issues faced by blind and partially sighted people across Wales. 

So I would like to ask you to complete our survey, which will help to inform RNIB Cymru’s manifesto for the up and coming Welsh elections next year. 

All survey responses will be completely anonymous. 

By taking part, you can help us to achieve real, lasting change across Wales. 

We are so grateful for your continued support. This really does strengthen our campaigns and none of our work would be possible without your help. 

The survey can be found online and is in English and Welsh.

If completing the survey online is not suitable for you, please get in contact with [email protected]  and we can support with a number of different formats.