Blind and partially sighted passengers offer feedback to train operator

Post date: 
Thursday, 24 November 2016
CIB members offer feedback to train operator

Ten members from the Cardiff Institute for the Blind have travelled by train to Barry as part of a familiarisation trip organised by Arriva Trains Wales (ATW).

The visit was arranged as part of the train company's 'Passenger Assist' programme, which aims to help raise awareness of the help available to anyone with a disability or who might require additional support during their train journey.

The group boarded at Cardiff Central and travelled to Barry Town where a question and answer session was held in the station café.

Geraint Morgan, Arriva Trains Wales' community relations manager, said; "The aim of the initiative is to offer people who may require assistance with their journey the experience and knowledge to be able to do so with confidence.  Familiarisation trips such as today's visit to Barry are an important element of the programme.  Individuals can come along, try a journey and ask questions, while also providing us with valuable feedback that ensures we provide the best possible customer experience."

Centre Manager Michelle Jones, said: "Our members appreciated the opportunity to express their concerns and highlight the obstacles blind and partially sighted people face in relation to train travel. It was also a chance to offer positive suggestions for improving services for people with sight loss.” 

Member Sue Evans said “It's good that Arriva Trains understand the difficulties that we face on a daily basis and recognise that one bad experience could deter us from travelling again."

Cardiff Institute for the Blind (CIB) provides local services and lifelong support so that blind and partially sighted people in South Wales can enjoy fulfilled lives.  CIB is part of the RNIB Group of charities and works with closely with RNIB Cymru to make every day better for people affected by sight loss.  Arriva Trains Wales’ Passenger Assist helpline can be contacted by calling 033 300 50 501.


For further information, please contact the Arriva Trains Wales Press Office on 07071 881278