“Alexa, call RNIB Helpline.”
This simple voice command, spoken to an Alexa-enabled device, triggers new functionality on Amazon’s service and was developed in partnership with RNIB.
RNIB’s Helpline is a gateway to essential services for blind and partially sighted people, services which have been vital during the pandemic and can prevent people from becoming isolated. Since March 2020, RNIB’s Helpline has kept callers updated with crucial information and guidance throughout the coronavirus pandemic, and advisers have been able to connect people with local sources of support.
Jamie Dormandy, RNIB’s Head of Advice and Customer Service, said: “RNIB’s Helpline has played an important role in providing vital support and advice during the last year and will continue to do so as restrictions are eased, and people’s lives change once again.
"Maintaining connections with others has been especially important during periods of restrictions and lockdown. Now, by simply saying “Alexa, call RNIB Helpline”, people will have direct access to help and support via their device. It opens up new possibilities for almost-immediate access to a range of RNIB services including RNIB Talking Books, discussion and support groups, practical and emotional support and advice about everything from social distancing to social media.”
Dennis Stansbury, Alexa Country Manager, said: “This is the next step in our collaboration with RNIB, as part of our ongoing commitment to developing Alexa’s accessibility features. The new ‘Alexa Call RNIB Helpline’ calling feature is another great way of helping our blind and partially sighted customers to feel more independent and connected by simply using voice commands.”
Using Alexa to reach the Helpline advisers direct means people will be able to start talking with an adviser without touching their phone or pairing it to their Alexa device. To end the call, they simply say “Alexa, end call”.
The new service follows the recent collaboration between Amazon and RNIB, which enabled Alexa users to hear RNIB-verified information about living with sight loss. RNIB research shows that vision impairment remains a major barrier to accessing the internet, so voice-technology is an important way of improving the accessibility of online information for more than two million people across the UK who are living with sight loss.
The RNIB Helpline opening hours are Monday to Friday 8am to 8pm and Saturday 9am to 1pm. The phone number is 0303 123 9999.