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RNIB Group’s Welsh Language Scheme

RNIB Group’s Welsh Language Scheme sets out our commitment to ensuring we provide services and information in both of Wales’ official languages.

Image: A lady in a restaurant drinking from a cup.

For many in Wales, Welsh is the first language spoken. Having the option to use services through the medium of Welsh is not just about a preference.

We know that many Welsh speakers feel more comfortable expressing themselves in Welsh, feel more confident communicating their needs in Welsh. They think and live their lives in Welsh.

Feeling able to express yourself and being comfortable and confident in communicating is vital to tackling isolation and critical at the point of diagnosis.

Our scheme outlines our commitments to the Welsh-speaking population. It embodies RNIB’s commitment to be ambitious, customer-focused, and most importantly, to help us to be there for more blind and partially sighted people.

We have worked with the Welsh Language Commissioner to plan our organisation’s Welsh language provision.

Here is our Welsh Offer:

  • We offer Welsh language personal transcription in accessible formats
  • We provide Welsh language text-to-speech voices and Welsh language assistive technology advice for individuals with sight loss
  • Our customers can connect with other Welsh-speakers with sight loss via RNIB Community Connection’s ‘Rusty Welsh’ Group
  • A Welsh language service is available from our Sight Loss Advice Team
  • We welcome correspondence in Welsh
  • We use Welsh on all our social media channels
  • Publications and information booklets are available in Welsh and English
  • Staff and volunteers are given opportunity to improve their Welsh by attending online courses provided the National Centre for Learning Welsh