RNIB can help you understand the needs of people with disabilities and how to ensure that your technology is inclusive. We provide expert accessibility and usability assessments to identify the barriers that prevent people with disabilities from using your website or app. We work with you to embed inclusion into your business.
From wireframe to re-build, we can help you at every stage to ensure your website is accessible.
Our team can:
- review your website designs or wireframes to highlight potential accessibility issues and advise you on how these might be avoided
- audit your website for compliance against WCAG 2.1 AA (or AAA) standard and provide recommendations to resolve any accessibility-related issues
- carry out usability assessments using assistive technology to identify usability issues
- carry out observed user testing to ensure your website works for people with disabilities (testing can be on both desktop and mobile platforms).
Website and App Accessibility assessments
If you are still at design stage, our consultants can carry out a review of your website designs or wireframes to check for potential accessibility issues. This can then be used as a checklist during your web build, ensuring that accessibility issues have been considered at the start, saving you valuable time, money and resources.
We audit against the industry standard WCAG 2.1 Web Content Accessibility Guidelines on desktop and mobile. Generally we audit to A and AA standard but can also audit to AAA if required.
Our consultants use a range of automatic tools and manual assessment (including use with assistive technology) to produce a technical report on your website. Issues found are noted against the relevant WCAG 2.1 checkpoints and detailed recommendations are provided on how to resolve them. Technical coding advice and links to resources are provided where relevant. Check out a sample WCAG audit report.
Whilst accessibility is vital, it is a first step and usability is equally important. A website can be accessible but difficult to use especially with a screen reader where the visual clues provided by the website design can be lost.
Your site is tested using assistive technology and visual settings (such as high contrast scheme) on desktop and mobile for common usability issues. We follow user journeys to ensure that the flow through the pages is clear and that tasks can be completed. The assessment will highlight potential usability issues together with recommendations to further improve your site. Here is an example of one of our usability assessment reports.
A usability assessment is a valuable addition to a website audit and in itself will improve the website. It will also help prepare your site for user testing. It is
less productive to test with end users unless the site is working as you expect it to be with obvious usability issues identified and checked. Here is a sample of issues that can be highlighted in a Website usability report.
We can help you from design stage to testing existing apps.
Our team can:
- review your designs or wireframes to highlight potential accessibility issues and advise you on how these might be avoided
- assess your app for accessibility and usability against our internal app guidelines and provide recommendations to resolve accessibility or usability issues
- carry out observed user testing to ensure your app works for people with disabilities
Our app assessments are carried out using the in-built accessibility features on the phones or tablets including:
- VoiceOver on iOS
- Zoom and other visual settings on iOS
- TalkBack and magnification on Android
- Magnification and other visual settings on Android.
- Switch Access (Android) and Switch Control (iOS)
- Voice Access (Android) and Voice Input (iOS)
The assessments are based on user journeys and cover both accessibility and usability of the app.
We will provide you with a report, highlighting the issues found, with recommendations for improvement.
Observed user testing Test your website or app with end users through RNIB’s observed user testing service, which involves blind and partially sighted people or people with other disabilities, as required.
We have a panel of users around the country who take part in our testing. This ensures we have a range of people taking part in the testing to cover typical end users. During user testing, participants are asked to complete a series of tasks built around the core functionality of the website and are observed
during the process. We provide a report detailing the outcome of the testing, highlighting issues that need to be addressed with recommendations for improvement.